Develop the skills necessary for the implementation of essential methods to the practice of the trade, such as problem solving methods, a method of searching for information and a method of time management. Skills related to the optimal use of the software are also developed: Harnessing the potential of operating aging technologies and technology systems exploit the possibilities of application software, create and run a database, exploit the potential of telecommunications.

Develop skills related to communication in the workplace and customer service as: interact in various professional situations, communicate in English, provide customer support from a call center. Finally, develop the skills necessary to perform the tasks on standalone workstations or networked: analyze the architecture and operation of computer systems, develop a utility program, install the physical and logical elements of a computer station, managing access to network resources, establish a network shareable resources, restore the functioning of a computer workstation, optimizing the performance of a computer station.

The program duration is 1800 hours, of this number, 780 hours are devoted to the acquisition directly related to the control of occupational tasks and 1020 to the acquisition of broader skills. The program is divided into 21 courses varying in length from 45 to 120 hours.

This training provides access to several international technical examinations such as the A + of CompTIA, the Cisco IT Essentials, CCNA Cisco and several Microsoft certifications.

The general objectives of the computer network support program are presented below.

To teach the student the skills necessary for successful integration in schools and the workplace

• Determine their suitability for the job and the training process
• Ensure their professional journey.
• Ensure the proper functioning of computer workstations in the workplace.
• Provide customer service in the workplace.

To teach the student the skills necessary for the application of essential methods to the practice of the trade

• Apply a process of problem solving
• Conduct information research
• Manage time.

To teach the student the skills necessary for the optimal use of software

• Leverage opportunities of aging operating systems technology
• Exploiting the possibilities of application software.
• Leverage opportunities for operating technology systems.
• Create and manage a database.
• Realising the potential of telecommunications.

To teach the student the skills to communicate in the workplace and do customer service

• Interact in various work situations.
• Communicate in English.
• Provide customer support from a call center.

To teach the student the skills necessary to perform tasks on standalone workstations or networked

• Analyze the architecture and operation of computer systems.
• Develop a utility program
• Install physical and logical elements of a computer station.
• Manage access to network resources
• Establish shareable network resources.
• Restore the operation of a computer station.
• Optimize the performance of a computer station.

The goals of the training are COMPUTING SUPPORT NETWORK:

Make a person effective in the exercise of a profession

• enable him/her to perform properly and by obtaining acceptable results at entry into the labor market, tasks and activities inherent in the work of computer network support;
• allow him/her to evolve properly in the context of work by promoting :
  • the acquisition of skills that enable informed choices at the time of performance;
  • the development of analytical and problem solving skills related to task performance capabilities;
  • building habits of accuracy and speed in the execution of work-related computer support networks;
  • the development of concern to communicate effectively with superiors, colleagues and customers, making good use of French and English as a second language;
  • the development of attitudes related to professional ethics and sense of responsibility;
  • the habit of a constant concern for the health and safety at work.

Ensure the integration of the person to the professional life

• inform him/her of his/her rights and responsibilities as a worker;
• inform him/her of the labor market in general and the context of business in particular;
• allow him/her to familiarize himself/herself with the business by integrating a workplace.

Promote the development and deepening of professional knowledge in the person

• enable him/her to develop his/her sense of initiative, creativity, autonomy, desire for success and a sense of responsibility;
• enable him/her to develop the focus on quality in the performance of his/her duties;
• enable him/her to understand the related techniques and tools evolving concepts;
• enable him/her to develop effective working methods

Provide professional mobility to the person

• enable him/her to acquire solid skills;
• enable him/her to develop a positive attitude towards professional and technical changes;
• enable him/her to increase his/her capacity to learn, inform and document;
• enable him/her to prepare for dynamic job search.

Knowledge of analytical and problem solving skills are sought. Knowledge of major operating systems, telecommunication protocols, IT security, management of local and wide area networks, personal computers and office software systems is required. Patience, courtesy, availability, sensitivity, communication skills and pedagogy are sought qualities. Bilingualism is required.

Professional prospects:

• Support the administration of Microsoft Server or Novell networks.
• "HELPDESK" technician’s immediate support to users in a computer network and Internet environment.
• Level II technician and installation and optimization of systems and networking software.
• Assembly technician and configuration of computers and peripherals.
• Preventive maintenance and troubleshooting technician, and updating systems.
• Computer Systems Technical Advisor

Professions:

• 2281 Computer Operators, Network Operators and Web Technicians*
• 2282 User Support Agents *

Computer Network Technicians (2281)

Qualification and skills most often required

In-depth knowledge of operating systems and an ability to assess the vulnerability of networks, various protocols and telecommunication systems are sought. A certification confirming the mastery of a specific technology (eg. Cisco, Microsoft, Novell, etc.) can be an asset. The sense of organization and planning skills for customer service and the ability to work under pressure are qualities. Skills, technical knowledge and experience required by employers are often based on different systems used in their business. Bilingualism is often required.

Origin of labor needs

The application is due in particular to the development of computer networks and the growth of electronic commerce, online services and Internet telephony (VoIP). The concern and the need for companies to protect critical information because of intrusion attempts, the large number of viruses and hackers action lead to demand for skilled labor, assigned to network security computer. The popularity of mobile phones and the Internet telephony (VoIP) also help maintain the demand for labor. The demand comes from companies active in various sectors, including public administration and professional, scientific and technical services (eg consulting firms in IT).

User Support Agents (2282)

Origin of labor needs

The increasing business information and the growing number of workers who use computer tools bring companies to provide direct assistance or online assistance to users and users of information technology and communications, creating needs for labor in this profession. Increasing access to the Internet, the development of new operating systems and platforms as well as the growing popularity of personal digital assistants multifunction increase the need for labor. This profession knows a rolling of its workforce. The acquisition of experience and training are also encouraging mobility to other occupations computer which offer better conditions.

Nature of Work

The support of computer networks technicians establish and operate LANs and wide area networks (LANs and WANs), mainframe networks, hardware, software and related computer equipment, service them and coordinate the use. The computer network technicians set up Internet and Intranet Web sites and equipment and software Web servers and provide maintenance. They monitor and optimize network connectivity and network performance. They work in IT services in the private and public sectors. Supervisors of computer network technicians are included in this group

Fields of interest

• • Write, communicate and inform
• • Work with numbers
• • Work in computing and information and communications technology

Fields of Interest

The support of computer networks technicians perform some or all of the functions :

• maintain, search for failures and administer the use of local area networks (LANs), wide area networks (WANs), mainframe and peripheral equipment networks of workstations computer and Internet connections;
• test and install computer hardware, software, networking, software operating systems and software applications;
• Use master consoles to monitor the performance of computer systems and networks and co-ordinate access and use of computer networks;
• Provide problem-solving services to network users;
• install, maintain and upgrade hardware and Web servers software and find and fix problems;
• implement traffic control software and network security, and optimize server performance;
• Perform start up and routine service and maintain control records;
• Perform backup and recovery of data;
• testing and safety checks and quality;
• control and monitor the use of e-mail, browsing the Web and other software;
• perform the scripting shell and other basic scripting tasks;
• supervise, as appropriate, other workers in this group.

Those interested in enrolling in this program must have completed a secondary or vocational diploma (DES or DEP) or have training deemed sufficient by the college. Those interested in enrolling in this program must also satisfy the following conditions:

• Having interrupted his/her studies for at least two consecutive semesters or one academic year.
• To be covered by an agreement between the College and an employer or a government program.
• Have completed at least one year of postsecondary education over a period of a year or more.